Refund policy

Returns

Return will be granted under the following conditions:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@voltandventure.co.za.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at:
sales@voltandventure.co.za
072 740 1421

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

  1. All customer returns should be reported within 5 days of purchase by reporting such returns to Volt & Venture (PTY) LTD and completing all required documentation.

  2. All product return requests will be reviewed once all required documentation is received.

  3. Unwanted / Buyer’s Remorse products cannot be returned for credit or refunds.

  4. Drivers / couriers are not permitted to collect products without written consent from Volt & Venture (PTY) LTD.

  5. The customer will be liable for any cost that might arise from a collection of products that were incorrectly ordered by the customer.

  6. Goods approved for return must be returned with the invoice, be clean, complete, and in a saleable condition, and in their original packaging.

  7. No returns or refunds on discontinued stock.

  8. Volt & Venture (PTY) LTD may, at its own discretion, apply handling fees to any returned goods (e.g. 20%).

  9. Volt & Venture (PTY) LTD reserves the right to inspect returned goods and may, at its discretion, reject the return and/or refund if damage is due to an act or omission of the customer.

Refunds, once approved, will be executed within 24 hours.

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund.